Help Desk
A central contact point where staff report IT issues and get them resolved.
Staff log issues by phone, email or message and we track them to resolution. Requests are prioritised and recorded so recurring problems become visible.
What we do
- Support request channels set up
- Ticket logging and prioritisation
- First-line remote troubleshooting
- Escalation to on-site visits
- Resolution tracking
- Periodic issue summary
What we need from you to quote
- Number of users
- Hours when support is needed
- Languages and locations of users
- Systems and applications to be supported
- Expected volume of requests, if known
- Escalation contacts in your organisation