After-sales Support
Ongoing support after handover, including call-outs, fault finding and advice.
We stay available after the project to attend to faults and questions. Support can be requested as needed and tailored to what you installed.
What we do
- Fault reporting and response arrangement
- Site attendance for faults
- Remote guidance where possible
- Replacement part sourcing
- Service records
- Review of recurring issues
What we need from you to quote
- Description of installed system and date installed
- Contact details and site location
- Description of the problem
- Photos, error messages or readings
- Access hours
- Urgency level